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Service & Warranty Administrator

Art’s Way Manufacturing Co., Inc. is a leading manufacturer and marketer of specialized agricultural equipment. We are seeking a Service & Warranty Administrator to join our team at our Armstrong, Iowa location.

Position Summary:

This person reports directly to the Quality Manager and is responsible for facilitating all warranty related issues including working with vendors and manufacturers to receive replacement parts, scheduling warranty appointments and service, educating customers regarding warranty services, and ensuring timely equipment repairs.

Primary Responsibilities:

  • Processing all warranty related paperwork to ensure proper documentation and part configuration criteria required by factory or distributor.

  • Keeping abreast of all factory recalls and announcements.

  • Assisting with service bulletins and relaying information to Quality and Engineering Departments.

  • Arranging for parts to be shipped to the factory or distributor and resubmitting all rejected claims promptly.

  • Following-up on outstanding claims.

  • Expediting work orders for warranty parts to provide faster response time for dealers.

  • Reconciling all warranty receivables and working with the accounting department to obtain payments.

  • Keeping track of all warranty parts by noting the repair order number, date of replacement and date on which part may be disposed.

  • Initiating product returns for warranty parts.

  • Maintaining all service and customer records as required by the warrantor.

  • Processing new product registrations.

  • Providing technical product support to dealer network as well as end users.

  • Other duties as assigned.

Required Qualifications:

  • High School diploma or GED required.

  • Minimum of 3 years of experience in the Agriculture industry.

  • Basic understanding of product structures.

  • Basic understanding/ability to read blueprints and CAD drawings.

  • Individual must be a fast learner, self-motivated, hardworking and detail oriented.

  • Exceptional verbal and written communication skills.

  • Strong computer skills, particularly in Microsoft Office Products.

Interested candidates may send resumes to:

Art’s Way is proud to be an Equal Opportunity Employer.

Corporate - Art's Way Mfg